AP not working/no power: green lights on switch after factory reset

[Scanlonjn]

We have an AP that is not getting power (no lights) we have performed a factory reset and seem to have green lights on the switch. I read tutorials on it potentially being stuck on boot mode. I am not tech savvy in the slightest and this looks complicated to perform a software recovery.  Is there a contact or support line where I can receive assistance via phone or get an in home visit? Our smart home devices are also not connected And the ring is causing our doorbell to chime continuously. Please help! 

[Randy]

Hello????

[Randy]

Are you getting any of my responses and photos?

[Randy]

Test… 5th reply with no response 

[Jayavidhya]

Hi @Randy

We cannot replace the chassis until you confirm that the hardware is damaged.

Based on your description the switch is stuck in boot mode and you won't be able to access the console connection of the switch. Please follow the below guide to install the drivers to the switch.

Brocade / Ruckus 7150 USB Serial driver MAC:

https://support.ruckuswireless.com/software/1413-brocade-ruckus-7150-usb-serial-driver-mac

Brocade / Ruckus 7150 USB Serial driver Windows:

https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

After installing the driver reboot the computer and reconnect the cable from the computer to the Switch.

if the issuer persists, please share the picture of the connections from the device manger to the computer showing all the cables connected to the ports of the switch.

Best regards,

Jayavidhya

Lennar Home Community

[Randy]

You told me this wasn’t the issue because both lights on my switch were solid green?

Did you receive the photo I previously sent? 

My messages don’t seem to be getting through and are bouncing back to me.

Thanks,

Randy