AP not working but Switch is powered on

[MrM55]

Hello, 

I have two R510 installed in my smart home. They were working fine until an outage. They have no lights but the switch is powered on and the internet signal is strong. I have tried all resets for both the switch and modem. Limited tech knowledge, please advise. 

[Jayavidhya]

Hi @MrM55 

Thanks for your information.

If the resetting process doesn't work, we need to perform a software recovery.

Please follow the below guide to perform software recovery process.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community