5 Year Old Failed R510 Access Point - Entire Ruckus System is Down

[KAT819]

I moved into a Lennar new construction home 5 years ago, and Ruckus was installed in my “smart home”. One of two R510 access points just failed, and the entire Ruckus Wireless R510 Dual Band 802.11ac Multimedia Wi-Fi system went down and now all I have is my Spectrum cable Wi-Fi (which is fairly slow, even though I have “premium service”). I checked the failed access point device and it had a small water stain on the underside (between the label and PoE port). Just in case the device was damaged, I ordered a new access point and connected it to the original cable. The Power LED on the external enclosure is a steady green and the “CTL” light next to is blinking green. Unfortunately, the installation of the new access point didn’t solve my Ruckus problem. Still doesn’t work.

Did I miss a step?  I’m not very tech-savvy, so if you could recommend a service that can come to my home to do the work for me that would be preferred (e.g., Best Buy Geek Squad?). Thank you! Kathleen

[Imran_ruckus]

Hi @KAT819 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS device setup.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Could you please follow the RUCKUS device connectivity guidelines outlined in the RUCKUS Lennar Knowledge Base self-help article below?
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C...

Let me know if this helps, we will proceed accordingly.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @KAT819 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @KAT819 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @KAT819 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support