2.4g 5g, and AIR lights off, CTL and PWR on. no internet

[bb12]

I've tried to reset many ties, unplugged. Sometimes the lights for the 5g and 2.4g come on as orange but eventually they disappear and turn black. what else can I try? firmware is up to date

[Imran_ruckus]

Hi @bb12 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[bb12]

The 2.4 GHz and 5 GHz LEDs are still black and not on. I tried resetting the AP using the instructions above. I unplugged 1 AP so only 1 was connected, then pushed the reset button the the connected AP. The PWR light turned red, blinked green for a few seconds and then went to a solid green. The PWR and CTL lights are on but the others (AIR, 2.4g, and 5g lights) are still off. 

The instructions said that I should have seen a new wireless network show up but this never happened. I am still not seeing the wireless network appear on any of my devices for the APs. 

The AP and switch lights still look the same as they have been since I've been having this issue. I don't think the AP reset did anything.

What can I try next?

[Imran_ruckus]

Hi @bb12 

Thank you for your response and for the update.

After pressing the reset button, once the PWR light starts blinking, during that blinking time please check for the “Configure.me-xxxxxx” wireless network. Connect to this network and follow the setup process as previously explained to proceed with configuration.

If you are unable to see or connect to the Configure.me network, please try unplugging the current Access Point and repeat the same process using another AP to verify the behavior.

Kindly let me know how it goes or if you face any difficulty during the process. 

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @bb12 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @bb12 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support