RUCKUS Cloud does not support customer initiated AP access via CLI. Our cloud controller is the source of authority for all wireless network configuration, and AP CLI initiated commands or configuration are not kept between device upgrades and reboots.
AP CLI access is available to RUCKUS Support and Engineering for troubleshooting and resolving issues with specific APs, but RUCKUS does not provide AP CLI login information to RUCKUS Cloud customers for their general use.
You may involve Ruckus Support by opening a case with us.
Hope this answers your query.