Ruckus Cloud Outage - Network Down - APs and Licenses got deleted

[william_ly_eirs]

Received alerts this morning at 4am PST all our licenses expired.  Checked online and all our APs got deleted.

Got on the phone with Ruckus and they say its a known outage.

Anyone else still down at this moment?

All our APs got wiped from our cloud portal, end users no longer seeing our SSID brodcast.. we are completely down on wifi


edit: we are in Los Angeles

[ricardo_navarro]

E-mail sent! 

Thank you very much in advance.

[rajiv_iyer_a343]

Ricardo - Got it. NOC and customer support teams are working on it.

[william_ly_eirs]

@Rajiv,

Appreciate you being on this thread for the update-

Can I suggest an official NOC Alert or Status page for future situations like this?

[rajiv_iyer_a343]

Very definitely! That's something we are discussing too. Thanks.

[rajiv_iyer_a343]

Update:
------------

We have confirmed that Ruckus Cloud service has been restored for nearly all customers. If you believe, that you are still having issues, please contact Ruckus customer support.

Thanks for your understanding and patience.