Need help with adding a R310 to a pre-existing Cisco environment

[eric_buffington]

New to Ruckus and a network lightweight in general.  I'm trying to intruduce a R310 to our pre-exisiting Cisco enviornment.  We have Cisco switches, Routers, APs, Cisco Amp, and Cisco ISE.  I can get an ip address shcp and get the AP authenticated to the network but that is as far as it goes.   I can't seem to get it registered to the Ruckus Cloud.  Any tips would be helpful.

[supriya_pradeep]

Please note the latest AP FW version currently suitable for Cloud APs to be 110.x.y

As mentioned in the previous answers, reset the AP and flash the AP with the latest FW. Add S/N to cloud and give it a couple of minutes the AP cloud discovery process to complete before it is shows active on the Cloud dashboard.

Refer you tube video explaining APs LED statuses during this time. AP troubleshooting 10min video: https://www.youtube.com/watch?v=n08bkeQKWX0&list=PLySwoo7u9-KJY4EXSzZGLLaH9nuEAzurm&index=3