unable to CLI even serial connections

[craigin532]

even when serial connected after entering password, I get CLI_SHELL_FAILED:SCP_HDLR-Task ITC_init, itc_err[27]
so far only solution is to power off/on
Firmware 10.0.10aT253

Anyone else have this issue?   

Craig 

[BenBeck]

This may or may not be a known issue. Please upgrade to 10.0.10c for now and see if that resolves your issue. There is also a 10.0.10c_cd1 being released in a few days. Once that is available, please move to it. Please let us know how it looks after the code upgrade. 

[swayerscott]

If you're unable to establish a serial connection using a command-line interface (CLI), there could be several reasons for this issue. If none of these steps resolve the issue, Comcast streaming service you may need to provide more specific details about the error message or behavior you're experiencing for further assistance.