Why is it so difficult to get an RMA?

[RLW]

We purchased this switch included in a Lennar home in July 2020. Connected Arris Modem and Netgear Nighthawk Dual-Band router between ISP and the 7150. Have had constant problems with the unit that were initially resolved by xFinity and a very helpful Ruckus tech person who had to take control of the switch to get it to reboot.  That level of service is gone and the "Community" and "YouTube" videos helped until this week. Dozens of reboot attempts have failed after switching modem ports, router LAN and the 5e cables for 6e.  have entered RMS requests twice on this site by filling out all the info with an image of all LED showing yellow.  All I receive are emails directing me back to this site.  The unit is defective!