Unable to connect to Ruckus network

[KySha]

“You are not connected to Unleashed network. Go to Settings?“

Poweres down the switch several times with -issue still remains. 

[Chandini]

Hi Kysha

Thank you for reaching us. 

Could you please let us know if you are from Lennar Homes ?

Could you please help us with more details about the issue you are facing ? 

What is the switch model you are trying to reset ? 

Are you able to connect to switch using console ? 

Thanks