Re: Switch stuck in OS after update - RUCKUS Community Forums

RUCKUS Community Forums are now in READ-ONLY mode while we migrate to a new platform.

You will still be able to read posts and knowledge articles, but will be unable to post new content until Go Live on the new platform Monday August 17.

Lennar Smart Home customers: please contact [email protected] for assistance during the week of August 9-17.

Ruckus Wireless

|

Hello,

My switch boots into OS. I am unable to factory reset it at this point. Please advise.

1 REPLY 1

Hi wcruz,

Please try "reset" at the OS prompt and see if the switch recovers.

If not, please perform the software recovery process mentioned in below document:

https://docs.commscope.com/bundle/fastiron-09010-upgradeguide/page/GUID-9B5D5A56-039D-44FB-8FD2-B9B5...

Youtube link: https://www.youtube.com/watch?v=RHriOYYD_iI

If you're still facing the issue, please log a ticket with the below link:

https://support.ruckuswireless.com/contact-us