03-25-2023 07:14 PM
The switch has no lights on except for amber system and green power. None of the ethernet ports are lighting up either. I tried connecting to the switch using ethernet connection and usb c connection and there was no connection. Attempted to power cycle and nothing changed. Tried to factory reset several times and the lights just stay stuck amber.
03-27-2023 06:49 PM
This could be an hardware issue .See if you can use the below link to create a case with us so that we will be proceed with RMA
https://support.ruckuswireless.com/case_management
Note: Please feel free to mark the post as ACCEPTED SOLUTIONS if its addressed your query.
03-28-2023 07:43 AM - edited 03-28-2023 07:44 AM
Hello Rvasani102
The ICX is currently in boot mode, so you have to either perform a software recovery:
Or try to boot the system with the boot_primary or boot_secondary command, if those options do not work for you please open a technical ticket with us.
Best Regards,
Ayleth Alvarez | Sr Technical Support Engineer | TAC Wired