Ruckus Switch amber system light and green power light no other lights on

[Rvasani102]

The switch has no lights on except for amber system and green power. None of the ethernet ports are lighting up either. I tried connecting to the switch using ethernet connection and usb c connection and there was no connection. Attempted to power cycle and nothing changed. Tried to factory reset several times and the lights just stay stuck amber. 

[Deepu]

This could be an hardware issue .See if you can use the below link to create a case with us so that we will be proceed with RMA

https://support.ruckuswireless.com/case_management

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS if its addressed your query.

[aalvarez6]

Hello Rvasani102

The ICX is currently in boot mode, so you have to either perform a software recovery: 

https://docs.commscope.com/bundle/fastiron-08090-upgradeguide/page/GUID-9B5D5A56-039D-44FB-8FD2-B9B5...

Or try to boot the system with the boot_primary or boot_secondary command, if those options do not work for you please open a technical ticket with us. 

Best Regards,

Ayleth Alvarez | Sr Technical Support Engineer | TAC Wired