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Ruckus ICX neighbors not appearing in SolarWinds Orion Maps

New Contributor II
Environment has many Ruckus ICX devices and is heavily monitored by SolarWinds Orion. 

However, when trying to map network, many neighboring devices do not show all links. Some devices show some links but some devices show no links.

FDP, CDP and LLDP has been enabled and is running on all devices.  

From device CLI:
   show FDP displays all FDP and CDP neighbors
   show LLDP nei shows all LLDP enabled devices

from Orion NPM Network Topology:
  L2 and L3 connections reports many UNKNOWN interfaces for both local and remote interfaces

From what i have been able to determine:
Orion is building neighbor tables based on SNMP LLDP-MIB. 
Specifically, Neighbors are identified and displayed based on ifIndex reported by lldpRemManAddIfId
In some cases, this ifIndex # corresponds to a physical interface that Orion understands (i.e. 1-48) and maps.  Other times, the ifIndex # is extremely large (i.e. 16777226) and Orion reports Unknown.

Ruckus FastIron MIB Reference guide provides an Interface IS to ifIndex lookup table.  It appears that the large value reported by lldpRemManAddIfId must be converted from decimal to binary to identify the port type, slot, port, etc   ( Octet 0 thru Octet 5)

Hoping someone else has seen this issue and found a workaround to enable Orion to create valid map of environment.


RUCKUS Team Member

Hi Jeff,

Hope you are doing Great!!!

Go into the install directory (example: \Program Files (x86)\SolarWinds\Orion and run the pollerchecker.exe.  When running pollchecker, select the devices that are not showing up correctly, select Topology and check the pollers.  This will show you if those devices support the MIBs that SolarWinds is using for topology polling.

From the ICX MIB Guide we support the MIB:
Image_ images_messages_5f91c45d135b77e247a48896_5872e71f956dd8f0ad5f38507f7fd56c_RackMultipart20191019129747199-6ac3b5a0-a3e3-4128-a38a-7d68516216bc-512770030.PNG1571522772

If you poll this MIB   1.0.8802.   from any other MIB Browser des it work, if not please provide the out of the poll results.

Hope this helps.

New Contributor II
Thanks for Response - Will attempt to gather the information and provide feedback with detail

RUCKUS Team Member

Pls check this,

Alternatively, Try polling with any Mib browsers to verify the requests are getting a timely response on the switch. in case of a timeout you may open a Tac case to further investigate.