Ruckus ICX 7150 SYST Yellow Light, Tried Paper Clip Factory Reset & Boot Image

[bala07751]

Hi my Ruckus switch is not working for PoE and yellow SYST light is showing.

I followed the community post and tried both the ways to reset the switch and it is not working.

Could you please suggest what can be done further? Seems like nothing is working, can we get a replacement for the switch?

[bala07751]

[Imran_ruckus]

Hi @bala07751 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS Switch is stuck in the boot mode with an Amber SYST LED.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Could you please confirm whether you have attempted to perform a hard reset on the switch multiple times (approximately 25–30 attempts)? If not, I kindly request you to try again. For your convenience, I'm sharing the hard reset process once more:

Physical Factory Reset (Hard Reset) Guide:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-phy...

If the issue persists even after multiple hard reset attempts, please proceed with the Software Recovery process, as outlined in the link below:

Software Recovery Guide for ICX7150 Switch:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...
Video Tutorial: https://www.youtube.com/watch?v=Ql22blH_CGo

Please ensure that you use both an Ethernet cable (with RJ45 connectors on both ends) and a USB-to-Type C cable simultaneously, as described in Steps 2 and 3 of the guide.

Feel free to reach out if you have any questions or need further assistance.

Thank you once again for your patience.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @bala07751 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @bala07751 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community