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One of twelve switch connect and disconnect from cloud, many times daily

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carlos_franco
New Contributor III

‎10-17-2023 02:35 PM

Hello to everyone!!!

I have 12 ICX series switches deployed, but one of them disconnects from the cloud many times daily. It's the only one with this issue; the rest work excellently, If someone it has the same problem I'll grateful for your help.

 

SWITCH.jpgLOGS.jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

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BenBeck
Moderator
Moderator

‎10-17-2023 02:46 PM - edited ‎10-17-2023 02:46 PM

Hey there. Have we done any troubleshooting to see if there is a problem in the path towards the cloud (internet) or an intermittent issue such as CPU spike? What code is this unit on? You can always open a support case (see my signature) and an engineer can help diagnose the issue. 

 

Ben Beck, RCNA, RCNI, Principal Technical Support Engineer
support.ruckuswireless.com/contact-us

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