I have 12 ICX series switches deployed, but one of them disconnects from the cloud many times daily. It's the only one with this issue; the rest work excellently, If someone it has the same problem I'll grateful for your help.
Hey there. Have we done any troubleshooting to see if there is a problem in the path towards the cloud (internet) or an intermittent issue such as CPU spike? What code is this unit on? You can always open a support case (see my signature) and an engineer can help diagnose the issue.
Ben Beck, RCNA, RCNI, Principal Technical Support Engineer support.ruckuswireless.com/contact-us
Adding to the post below are few links you can refer to check the issue you are seeing on the switch side which would help you with further isolate with regard to switch and cloud connectivity. I hope the below details help you.
Link reference "Troubleshooting ICX-to-SmartZone Connectivity":