01-23-2021 06:09 AM
Hi
I have obtained a ICX7250P with 08.0.95ba Firmware
The switch works normally, but the POE Module Reports:- Severe Error - Module Failed to Init.
I have reloaded the Boot, Image and POE Firmware with no effect.
The switch works normally, the POE module fails to initialise.
On closer internal inspection this unit has a defective POW Daughterboard, please see the attached picture. The “MSC” IC is burned.
Is it possible to obtain a replacement POE daughterboard?
Is it possible to just remove this daughterboard and use it as a Non-POW switch?
Any insight will be really appreciated.
Thanks in advance.
Dan
01-23-2021 07:34 PM
Hi Dan,
You can reach out to the support team with serial number of the switch and request an RMA. ICX switches have a limited lifetime warranty.
Warranty only applies to the original owner of the product, and doesn't cover environmental damage, misuse, and a variety of other exclusions that are explicitly mentioned in the document referenced in support site.
Hope it helps