ICX7150-C12P Won’t Boot – ZQ Calibration Error & Shmoo Failure

[LunarEcho72]

I have an ICX7150-C12P that isn’t booting properly. When I connect to it via the serial console, I get errors like:

• "ZQ calibration error (P offset) - Manual IO programming required for correct operation"
• "Validate Shmoo parameters stored in flash ..... failed!"

I’ve already tried a lot of things. I did a factory reset many times, definitely more than the 10–15 times suggested. I also tried pressing 'B' during boot to enter the boot prompt, but it didn't work. I can’t type any commands, so I can’t even attempt a firmware recovery.

I tested different cables too, including an RJ45 to RJ45 cable, and switched between a laptop running Windows and a Linux desktop, but nothing changed. Just to be sure, I also plugged it into different power outlets and tried different power cables, but that didn’t help either.

I'd like to know if it's fixable.

-------------------------------------

Ruckus Wireless Bootloader: 10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Booted from partition 1
DRAM: WARNING: ZQ calibration error (P offset) - Manual IO programming required for correct operation
Validate Shmoo parameters stored in flash ..... failed!
R04. Configure reference voltage
R08. ZQ calibration
WARNING: ZQ calibration error (P offset) - Manual IO programming required for correct operation


***** Interface.......: 0
**** VDL step size...: 11.061 ps
**** UI size.........: 56.500 steps
**** Shmoo type......: RD_EN
*** UI shift........: Off or N/A
*** Calib mode......: 2D Byte-wise
*** Plot mode.......: 2D Byte-wise
** Byte............: 000
* Center X........: 000
* Center Y........: 000
000000000000000000000000000000000000000000000000000000000 00000000000000000000000000000000000000000011111111111111 11111111111111111111111111111111112
000000000011111111112222222222333333333344444444445555555 55666666666677777777778888888888999999999900000000001111 11111222222222233333333334444444442
012345678901234567890123456789012345678901234567890123456 89012345678901234567890123456789012345678901234567890123 56789012345678901234567890123456785
000 ------------------------------------------------------------------------------------------------------------------------------------------------------
004 ------------------------------------------------------------------------------------------------------------------------------------------------------
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012 ------------------------------------------------------------------------------------------------------------------------------------------------------
016 ------------------------------------------------------------------------------------------------------------------------------------------------------
020 ------------------------------------------------------------------------------------------------------------------------------------------------------
024 ------------------------------------------------------------------------------------------------------------------------------------------------------
028 ------------------------------------------------------------------------------------------------------------------------------------------------------
032 ------------------------------------------------------------------------------------------------------------------------------------------------------
036 ------------------------------------------------------------------------------------------------------------------------------------------------------
040 ------------------------------------------------------------------------------------------------------------------------------------------------------
044 ------------------------------------------------------------------------------------------------------------------------------------------------------
048 ------------------------------------------------------------------------------------------------------------------------------------------------------
052 ------------------------------------------------------------------------------------------------------------------------------------------------------
056 ------------------------------------------------------------------------------------------------------------------------------------------------------
060 ------------------------------------------------------------------------------------------------------------------------------------------------------
064 ------------------------------------------------------------------------------------------------------------------------------------------------------

***** Interface.......: 0
**** VDL step size...: 11.061 ps
**** UI size.........: 56.500 steps
**** Shmoo type......: RD_EN
*** UI shift........: Off or N/A
*** Calib mode......: 2D Byte-wise
*** Plot mode.......: 2D Byte-wise
** Byte............: 001
* Center X........: 000
* Center Y........: 000
000000000000000000000000000000000000000000000000000000000 00000000000000000000000000000000000000000011111111111111 11111111111111111111111111111111112
000000000011111111112222222222333333333344444444445555555 55666666666677777777778888888888999999999900000000001111 11111222222222233333333334444444442
012345678901234567890123456789012345678901234567890123456 89012345678901234567890123456789012345678901234567890123 56789012345678901234567890123456785
000 ------------------------------------------------------------------------------------------------------------------------------------------------------
004 ------------------------------------------------------------------------------------------------------------------------------------------------------
008 ------------------------------------------------------------------------------------------------------------------------------------------------------
012 ------------------------------------------------------------------------------------------------------------------------------------------------------
016 ------------------------------------------------------------------------------------------------------------------------------------------------------
020 ------------------------------------------------------------------------------------------------------------------------------------------------------
024 ------------------------------------------------------------------------------------------------------------------------------------------------------
028 ------------------------------------------------------------------------------------------------------------------------------------------------------
032 ------------------------------------------------------------------------------------------------------------------------------------------------------
036 ------------------------------------------------------------------------------------------------------------------------------------------------------
040 ------------------------------------------------------------------------------------------------------------------------------------------------------
044 ------------------------------------------------------------------------------------------------------------------------------------------------------
048 ------------------------------------------------------------------------------------------------------------------------------------------------------
052 ------------------------------------------------------------------------------------------------------------------------------------------------------
056 ------------------------------------------------------------------------------------------------------------------------------------------------------
060 ------------------------------------------------------------------------------------------------------------------------------------------------------
064 ------------------------------------------------------------------------------------------------------------------------------------------------------




***** Interface.......: 0
**** VDL step size...: 10.964 ps
**** UI size.........: 57.000 steps
**** Shmoo type......: RD_EXTENDED
*** UI shift........: Off or N/A
*** Calib mode......: 2D Byte-wise
*** Plot mode.......: 2D Byte-wise
** Byte............: 000
* Center X........: 000
* Center Y........: 000
0000000000000000000000000000000000000000000000000000000000 000000000000
0000000000111111111122222222223333333333444444444455555555 566666666667
0123456789012345678901234567890123456789012345678901234567 901234567890
028 -----------------------------------------------------------------------
029 -----------------------------------------------------------------------
030 -----------------------------------------------------------------------
031 -----------------------------------------------------------------------
032 -----------------------------------------------------------------------
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052 -----------------------------------------------------------------------
053 -----------------------------------------------------------------------
054 -----------------------------------------------------------------------
055 -----------------------------------------------------------------------
056 -----------------------------------------------------------------------
057 -----------------------------------------------------------------------
058 -----------------------------------------------------------------------
059 -----------------------------------------------------------------------
060 -----------------------------------------------------------------------

***** Interface.......: 0
**** VDL step size...: 10.964 ps
**** UI size.........: 57.000 steps
**** Shmoo type......: RD_EXTENDED
*** UI shift........: Off or N/A
*** Calib mode......: 2D Byte-wise
*** Plot mode.......: 2D Byte-wise
** Byte............: 001
* Center X........: 000
* Center Y........: 000
0000000000000000000000000000000000000000000000000000000000 000000000000
0000000000111111111122222222223333333333444444444455555555 566666666667
0123456789012345678901234567890123456789012345678901234567 901234567890
028 -----------------------------------------------------------------------
029 -----------------------------------------------------------------------
030 -----------------------------------------------------------------------
031 -----------------------------------------------------------------------
032 -----------------------------------------------------------------------
033 -----------------------------------------------------------------------
034 -----------------------------------------------------------------------
035 -----------------------------------------------------------------------
036 -----------------------------------------------------------------------
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059 -----------------------------------------------------------------------
060 -----------------------------------------------------------------------




***** Interface.......: 0
**** VDL step size...: 11.160 ps
**** UI size.........: 56.000 steps
**** Shmoo type......: WR_EXTENDED
*** UI shift........: Off or N/A
*** Calib mode......: 1D Byte-wise
*** Plot mode.......: 1D Bit-wise
000000000000000000000000000000000000000000000000000000000 000000000000
000000000011111111112222222222333333333344444444445555555 556666666666
012345678901234567890123456789012345678901234567890123456 890123456789
000 ----------------------------------------------------------------------
001 ----------------------------------------------------------------------
002 ----------------------------------------------------------------------
003 ----------------------------------------------------------------------
004 ----------------------------------------------------------------------
005 ----------------------------------------------------------------------
006 ----------------------------------------------------------------------
007 ----------------------------------------------------------------------
008 ----------------------------------------------------------------------
009 ----------------------------------------------------------------------
010 ----------------------------------------------------------------------
011 ----------------------------------------------------------------------
012 ----------------------------------------------------------------------
013 ----------------------------------------------------------------------
014 ----------------------------------------------------------------------
015 ----------------------------------------------------------------------



***** Interface.......: 0
**** VDL step size...: 11.160 ps
**** UI size.........: 56.000 steps
**** Shmoo type......: ADDR_EXTENDED
*** UI shift........: Off or N/A
*** Calib mode......: 1D Word-wise
*** Plot mode.......: 1D Word-wise
000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000001111111111111 11111111111111111111111111
000000000011111111112222222222333333333344444444445555555 5566666666667777777777888888888899999999990000000000111 11111122222222223333333333
012345678901234567890123456789012345678901234567890123456 8901234567890123456789012345678901234567890123456789012 45678901234567890123456789
000 --------------------------------------------------------------------------------------------------------------------------------------------



***** Interface.......: 0
**** Shmoo type......: CTRL_EXTENDED
*** Quick Shmoo.....: On
*** Plot............: Off
*** Copying.........: VDL_STEP
** From............: AD00 - AD09
** To..............: AD10 - WE_N

[Imran_ruckus]

Hi @LunarEcho72 
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[LunarEcho72]

I am sorry. This switch isn’t from a Lennar Home setup—I must have misunderstood. Since most of the info I found about the ICX7150-C12P pointed me here, I thought this was the right place to ask.

If this isn’t the right section, could you let me know where I should post instead? I’d appreciate any help with finding the right support channel. Thanks!

[Imran_ruckus]

Hi @LunarEcho72 

I hope this message finds you well.

Thank you for your response and the update.

I have transferred your case to the ICX queue, where one of our engineers will be in touch with you shortly to assist further.

In the meantime, you may also submit a support ticket through the following link for additional assistance:

https://support.ruckuswireless.com/contact-us

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[MariaC862 · Accepted solution]

Hi!

Thank you for your post, based on the info shared it seems this unit is experiencing a boot failure, however, if we cannot enter any commands and non of the steps you have tried worked, then I think is time to consider an RMA.

Please contact our support team here: https://support.ruckuswireless.com/contact-us