ICX 8200-C08PF SNMP Trouble

[Mbrock]

I have spent a considerable amount of time troubleshooting and browsing technical documents around SNMP settings and configuration and cannot come to a conclusion of why I am experiencing this issue.  I have just over 50 switches from various generations and models and all of them work without issue except the 8200-C08PF.  I have 12 of them in production and only 1 has working SNMP.  I have tried factory resetting them, upgrading and downgrading firmware, even cloning the working switch’s config.  They simply do not respond with SNMP.  We currently use Auvik for our network monitoring and have not seen any issues with any other devices, yet it claims the switches aren't running SNMP or port is unavailable.  I have also resorted to using the Paessler SNMP Tester to verify and these switches simply fail to respond.  All of these C08PF are running the same firmware versions as of this moment.  Below is an output of a few things to put some context of what I am seeing.

Show snmp:

 SNMP Statistics

  44855072 received, 43494065 sent

  Receive Statistics

  0 bad versions, 1361007 bad community names

  0 bad community uses, 0 asn parse errors, 0 memory errors

  0 too bigs, 0 no such names, 0 bad values

  0 read onlys, 0 general errors, 429080397 total request variables

  0 total set variables, 637216 get requests, 9 get next requests

  42844319 get bulk requests, 0 set requests, 0 get responses, 0 traps

  Transmit Statistics

  0 too bigs, 0 no such names, 0 bad values

  0 general errors, 0 get requests, 0 get next requests

  0 set requests, 43481544 get responses, 0 traps, 12521 reports

Show SNMP Server

       Status: Enabled

      Contact:

     Location:

     Community(ro): (removed)

Max Ifindex per module: 64

Traps

                   Cold start: Enable

                      Link up: Enable

                    Link down: Enable

               Authentication: Enable

         Power supply failure: Enable

                  Fan failure: Enable

             Fan speed change: Enable

              Module inserted: Enable

               Module removed: Enable

          Temperature warning: Enable

                 STP new root: Enable

          STP topology change: Enable

             MAC notification: Enable

        MAC-AUTH notification: Enable

                         OSPF: Enable

                          BGP: Enable

                         VRRP: Enable

                         VSRP: Enable

                          MRP: Enable

                         UDLD: Enable

                     link-oam: Enable

                          BFD: Enable

                       syslog: Enable

            entity-cfg-change: Enable

 Total Trap-Receiver Entries: 0

show version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Jun 13 2024 at 03:05:52 labeled as RDR10010d
(104950296 bytes) from Primary RDR10010d.bin (UFI)
SW: Version 10.0.10dT253
Compressed Primary Boot Code size = 2097664, Version:10.2.06T255 (rdu1026)
Compiled on Thu Jan 1 00:00:00 1970

HW: Stackable ICX8200-C08PF-POE
==========================================================================
UNIT 1: SL 1: ICX8200-C08PF POE 8-port Management Module
Serial #:FNS4342U12S
Software Package: ICX8200_BASE_L3_SOFT_PACKAGE
Current License: 2X10G
P-ASIC 0: type 9826, rev 01 Chip 98DX3501
==========================================================================
UNIT 1: SL 2: ICX8200-2x10G 2-port 20G Module
==========================================================================
1500 MHz ARMv8.2 Cortex-A55 processor 857 MHz bus
8 MB boot flash memory
8 GB code flash memory
4 GB DRAM
STACKID 1 system uptime is 209 day(s) 18 hour(s) 40 minute(s) 12 second(s)
The system started at 01:01:55 GMT+00 Thu Oct 31 2024

The system : started=warm start reloaded=by "reload"

[Chandini]

Hi Mbrock 

Thank you for reaching us. 

From the problem description, it appears that the issue is related to a specific switch, model 8200-C08PF, which is not responding to SNMP requests.

Based on the data provided, it seems likely that the problem may be due to an incorrectly configured community string.

  0 bad versions, 1361007 bad community names

  0 bad community uses, 0 asn parse errors, 0 memory errors

I recommend further isolating the issue by first attempting to modify the community string. If the problem persists, proceed with a hop-by-hop isolation approach to verify whether the switch is responding to SNMP polls from the SNMP server.

You can refer to the following link for additional guidance:

• https://community.ruckuswireless.com/t5/RUCKUS-Self-Help/SNMPv2-and-SNMPv3-Traps-configuration-guide...

Thank you