[BrcdSoftlockup]: BUG: soft lockup - CPU#0 stuck for 100s! [mount:565]

[Fsilverman]

ICX7150-C12P

SN# FEK3226N1JZ

we tried everything, Factory, firmware, boot, almost every youtube how too. nothing worked  

[BrcdSoftlockup]: BUG: soft lockup - CPU#0 stuck for 100s! [mount:565]
000071e0: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
00007200: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
00007220: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
00007240: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
00007260: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
00007280: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
000072a0: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
000072c0: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
000072e0: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
00007300: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
00007320: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
00007340: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
00007360: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
00007380: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
000073a0: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
000073c0: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
000073e0: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
00007400: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
00007420: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff
00007440: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff

[Mayank]

Hi Fsilverman ,

Thank you for sharing the error message.

I understand that you have tried factory resetting the switch and trying a software recovery

I have a question for you here :

1> Did you try to boot the ICX from the secondary partition like this : boot_secondary.

If not can you give it a try .

Please let us know how it goes.

Moving Forward If this issue is not resolved , Please log a ticket with the below link so that we will help you to process RMA

https://support.ruckuswireless.com/contact-us

I hope this information helps you

Please feel free to leave us a message if any concerns

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS if its addressed your query.

Thanks
Mayank

[Chandini]

Hi Fsilverman ,

Thank you for reaching us

Could you please let us know if you are from Lennar Homes ?

Thank you 

[Imran_ruckus]

Hi @Fsilverman 

Greetings, and thank you for contacting the RUCKUS Lennar Home Community. I hope you are doing well.

I noticed that you have already raised a post on the Lennar forum regarding this issue (please refer to the link below). Kindly continue the discussion on that thread, and we will assist you there:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/My-ICX-7150-C12P-is-stuck-in...

Thank you for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support