We recently tried to upgrade our BNA from 12.4.4 to 14.2.10. The Ruckus tech I talked to said it wouldn't be a problem but the upgrade ended up uninstalling our 12.4.4 and doing a fresh install of 14.2.10 so we lost all our settings.
Our problem now is email. We have it set so test emails work so we know that part works. But despite having all the Alert check boxes checked, all we get are Info alerts.
I put in a ticket but the tech wanted me to manually create new events but I shouldn't have to do that, right? All I want is the standard email Alerts.
Thanks. Maybe this was what the original tech was talking about. When I installed the 14.2.x, it never asked me about migrating my data which he said it would. But if I had upgraded to 14.0.x instead, I would have had the chance to migrate.