BNA: Alert emails

[clayton_taverni]

We recently tried to upgrade our BNA from 12.4.4 to 14.2.10.  The Ruckus tech I talked to said it wouldn't be a problem but the upgrade ended up uninstalling our 12.4.4 and doing a fresh install of 14.2.10 so we lost all our settings.

Our problem now is email.  We have it set so test emails work so we know that part works.  But despite having all the Alert check boxes checked, all we get are Info alerts.

I put in a ticket but the tech wanted me to manually create new events but I shouldn't have to do that, right?  All I want is the standard email Alerts.

Suggestions? 

[techhelp24]

Clayton,

Direct migration from pre-14.0.0 releases to 14.2.x is not supported.

[clayton_taverni]

Ok, I was misinformed.  Do you know what the migration procedure would be?  Could I have backed up my settings from my 12.4.4 server and imported them into my 14.2.x server?

[techhelp24]

I've created some simple procedure in the Brocade Community

how to upgrade to 14.0.x


https://community.brocade.com/t5/Management-Software/Brocade-Network-Advisor-Upgrade-Migration-from-...

I've another DOC related to 14.2.11 but is not Online yet

https://community.brocade.com/t5/Fibre-Channel-SAN-Technical/Brocade-Network-Advisor-IP-Only-Upgrade...

[clayton_taverni]

Thanks.  Maybe this was what the original tech was talking about.  When I installed the 14.2.x, it never asked me about migrating my data which he said it would.  But if I had upgraded to 14.0.x instead, I would have had the chance to migrate.