Tablit not connection to nearest access point

KDSM · ‎10-05-2023

My table (Dell) does not connect to the nearest Access point. It connects to one that is outside of that room. And it on occasion disconnects from the A/P. The unit that it should connect to has at times has up to 30 clients connected.

the A/Ps are a R710 and R720. Is there a way to ensure that the table will connect to the nearest A/P?

thanks for your assistance.

syamantakomer · ‎10-09-2023

Hi @KDSM,

Please confirm what RUCKUS Solution you are using.

Confirm the controller type
Controller and AP software version

Forcing clients to connect to nearest AP is not 100% possible, but there are few configurations in WLAN advanced setting which may help.

Configure BSS min rate from default to 12
Configure Join RSSI (this is limited to specific RUCKUS controller solution).

Connecting to closest AP is a client decision, this is why a proper radio site survey is always recommended along with AP installation on best possible locations for good coverage and stable connection.