ICX 7150 switch disappears from Unleashed on reboot

[garrett_william]

I have one ICX 7150-C12P switch that is connected to my R650 APs. The C2 port is connected to my router (pfSense). The C1 port is connected to a second ICX 7150-C12P at the second switch's C2 port.

Firmware is up to date on both 650R's and I'm running version 09010b on both switches (the sps firmware, not the spr firmware). 

The first swtich (directly connected to the access points) always shows up in Unleashed, even after the firmware update. The second switch (which is connected to the first switch via the C ports) will ONLY show up in Unleashed after I do a factory reset. As soon as I restart the second switch (via CLI, pulling the power, etc), it never returns to Unleashed. Unleashed always shows it as "connecting", but it never does.

I've reset the offending switch via CLI, the reset button, flashing firmware, etc. The behavior Is always the same. I'm able to access both switches via their ip address (DHCP static lease). 

I'd really appreaciate any help. 

[syamantakomer]

Hi Garrett,

Sorry for the delay, it seems  my message was not sent, though I drafted it.

Unleashed uses LLDP for SW discovery and connection. Could you make sure that LLDP is enabled and AP/SWs are on same VLAN.

[garrett_william]

Thanks for the reply. I know everything is on the same VLAN. I'll double check LLDP but I'm nearly certain that's set up correct.

I spent hours on Webex with Ruckus support and they never could figure it out. I believe they elevated the problem to the firmware team. Their solution at the time was to flash back to what was the current 8.0.95 firmware (forget which letter it was at the time).

It was (and is as of today) the recommended version for stability. Looks like they just released a new 9.0.10d firmware a few weeks ago though.

[syamantakomer]

Share the support case number, if possible.