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Upgrade Ruckus H550 Multimedia Hotzone Wireless AP to Unleashed Fails

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Mericson
New Contributor

‎04-02-2022 11:50 AM

H550 Standard AP

Want to upgrade to Unleashed H550_200.12.10.5.234.bl7 using local

Connected over Ethernet.

The following error occurred:

Failure Reason: [AP RFW : Unable to resolve host name for control file download]

 

Web Options

Url: http://fwupdate1.ruckuswireless.com/h550_9991_cntrl.rcks

Is the path wrong???

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syamantakomer
Community Admin
Community Admin

‎10-21-2022 08:36 AM

Hi All,

We have checked this internally. This issue has been fixed, and fix will be available in next standalone firmware refresh for H550.

In the meantime, please follow the workaround if you are upgrading H550 from 116.0.0.0.1506 to Unleashed.

Workaround:

  • Set the FTP server IP to any dummy IP, save the parameters.
  • Try to upgrade again using local upgrade option.

 


Syamantak Omer
Sr.Staff TSE | CWNA | CCNA | RASZA | RICXI

RUCKUS Networks, CommScope!

Follow me on LinkedIn

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13 REPLIES 13

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Vanquisher
New Contributor II

‎04-26-2022 05:01 AM

I am having the same issue. Did you ever resolve this?

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estlander
New Contributor

‎10-14-2022 06:51 AM

Same problem. Any ideas?

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Vanquisher
New Contributor II
In response to estlander

‎10-14-2022 07:25 AM

the fix was to first choose TFTP, set the firmware server to the same address as the AP & choose save parameters only. Then they could do the local update. Maybe try this on your H550? It worked for me.

https://i.imgur.com/ikdrwtU.jpg https://i.imgur.com/EIXhnbr.jpg

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estlander
New Contributor
In response to Vanquisher

‎10-14-2022 07:43 AM

@VanquisherHow weird it is that worked! Thank you.

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