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Android 11 with Ruckus can't get IP

jack_chow
New Contributor II

we have a RUCKUS ZD1200,

WLANs set Device Access Policy,find android 11 join WLANs,Unable to retrieve IP

Image_ images_messages_600a4b50b2aad8076b47b800_19f9e70bbcc3b97204917b7a84179674_wifi1-c209c455-51f7-47b9-9ed3-a5d46f4b523a-1356594831.JPG
Image_ images_messages_600a4b50b2aad8076b47b800_417fb09eb2d5dc321bfc16b4cef69d1c_wifi2-72da21b9-aba9-4b4d-ab77-b3fc4f3730be-1357518352.JPG
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8 REPLIES 8

syamantakomer
Moderator
Moderator

Hi Jack,

Android 11 GA was released on September 2020 and I think your ZD is running on 9.x version which is very old. It is possible that device signature has been changed for Android 11 and ZD is unable to identify it.

Please upgrade the ZD to 10.2.1 or later version and device policy should work.

Regards,
Syamantak Omer
Official Rep | Staff TSE | CWNA | CCNA | RASZA | RICXI

@syamantak_omer 10.2.1 can support AP R310 ???

Can you tell me which version to download? thanks

Hi Jack,

Download 10.2.1.0.192 from the below link and yes, it does supports R310.

https://support.ruckuswireless.com/software_terms_and_conditions/2793-zd1200-10-2-1-0-192-mr1-refres...

Regards,
Syamantak Omer
Official Rep | Staff TSE | CWNA | CCNA | RASZA | RICXI