Android 11 with Ruckus can't get IP

[jack_chow]

we have a RUCKUS ZD1200,

WLANs set Device Access Policy,find android 11 join WLANs,Unable to retrieve IP

[maor_gorin]

hello omer

i'm sorry but:

i am using version 10.4.1.0 build 238 on zd1200 with r550

and still it does NOTrecognize android 11

do you have a resolution?

thanks,

coby keren

[syamantakomer]

Hi @maor_gorin ,

I am not aware about any known issue.

Please feel free to open a support case to get this checked further.

[maor_gorin]

hi omer

i would like to make it clearer and point out that if i disable "device policy" then everything is fine!

i am configuring in "device policy" that only android OS can connect to the ssid and it does not recognize android version 11!

thanks,

maor

[syamantakomer]

Hi @maor_gorin ,

Please confirm the controller/AP software version.

If application recognition database is old (usually old software version of controller will not have the new device version signature package, which was released later than controller's own version) than controller will not be able to identify the device signature, thus device will be blocked by device policy.