Connection requirements for ZD Remote App

[provoke_techs]

I've deployed a ZD1200 (running 9.12.2.0 build 101), and published the Web UI remotely on HTTPS so I can connect to it via the ZD Remote Control App (Android client in my specific case).

I can login from my mobile via the web browser (which proves publishing and IP restrictions are working), but when I try to login via the ZDRC app, I get an error message that says "The request timed out due to either IP changed or invalid IP, Please login again". This returns almost instantly, so a timeout seems unlikely, and the DNS is correct as its the same address I use in the mobile browser that works fine.

Am I missing something? I couldn't find any documentation relating to setup requirements for the ZDRC app, so assume there's nothing special required.

Does the app support a hostname for the ZD or does it have to connect via IP only?

[syamantak_omer]

Hi Chiverel,

Please open a support case with all the details you have.

Regards,

Syamantak Omer

[jkrainak]

Wondering if there was a resolution for this problem?  I'm experiencing the same issue.

[oleksii_vovk]

What is your firmware version? Can you authenticate using the link

https://zd_ip/admin/login.jps

If not, it's very likely current ZDRC version doesn't work and it's not an issue of your configuration.

[jkrainak]

latest available firmware for ZD3000.  The link above with my IP is 404 error

[syamantakomer]

Hi All,

If your ZD is running on 10.3.0.0.362 or older version and you are not able to use ZD remote control app, please open a support case with all the available information.

https://support.ruckuswireless.com/cases/new 

Regards,

Syamantak Omer