Connection requirements for ZD Remote App

[provoke_techs]

I've deployed a ZD1200 (running 9.12.2.0 build 101), and published the Web UI remotely on HTTPS so I can connect to it via the ZD Remote Control App (Android client in my specific case).

I can login from my mobile via the web browser (which proves publishing and IP restrictions are working), but when I try to login via the ZDRC app, I get an error message that says "The request timed out due to either IP changed or invalid IP, Please login again". This returns almost instantly, so a timeout seems unlikely, and the DNS is correct as its the same address I use in the mobile browser that works fine.

Am I missing something? I couldn't find any documentation relating to setup requirements for the ZDRC app, so assume there's nothing special required.

Does the app support a hostname for the ZD or does it have to connect via IP only?

[provoke_techs]

Ok so have tested IP access and that works, so it appears the ZDRC app doesn't support hostname access. That's somewhat limiting. Oh well.

Hopefully this saves someone else a headache

[craig_owens]

I have exact same issue but it doesn't work with the ZD IP either. Returns instant reply same as post in OP.

[syamantakomer]

Hi All,

Just for info, ZD remote app is only supported till 10.3.0.0.362 version.

Regards,
Syamantak Omer

[oleksii_vovk]

I'm running 10.2.1.0 build 183 (recommended for ZD1200 as for now) and it looks like it's not compatible with ZDRC.

If you take a private key and check how ZDRC talks to ZD, you'll notice it authenticates using /admin/login.jsp, but the mentioned fw supports /admin10 only. At least if I try to submit a request using postman to /admin/ it always throws an internal error.

Authentication fails with an error, ZDRC doesn't work.

HTTP/1.1 500 Internal Server Error

Request Error
Error logged at the server
Enable EjsErrors to see errors in the browser.