zone flex 7363 event

[mado_saif]

my zone director get an event from this AP that severe is medium called

configuration request update failed .... then the it said rest due to out syncing

i couldn't find explanation for the first one as i got complain about this access point that its not stable it had the latest firmware controlled by zone director i tried to factory rest the AP but still having the same event notification so if any one have an idea about this ...

thanks in advance

[sid_sok]

Without more detail, it sounds familiar. What version of code are you running, there was a fix to a similar symptom in the 9.7.2.0.9.

If you are not running that that version give it a try. If you are running that code and are still getting the out of sync error, grab an AP supportinfo and open a support ticket.

[mado_saif]

so i downloaded this for the AP what about the zone director ?

and im having some isssue to activate support i got SPA code when i submit its said Code is valid, however you are not allow to register this SPA code ??

still will try this firmware on the AP tomorrow

[sid_sok]

You have to upgrade the ZD, the ZD will upgrade the AP. Upgrading the AP, and re-connecting it back to ZD will result in the AP downgrading back to the same code as the ZD.