zf7323 not supporting 2.4ghz

[charlesspivey]

I bought a used zf7363 to go along with my 8 existing zf7363 devices (connected with zonedirector). The "new" one doesn't seem to have 2.4ghz. It's connected to my zonedirector fine...it accepts new clients...but only 5ghz clients. I can't seem to find any checkbox that shows that it's disabled. It has the same firmware as all my other units (9.6.0.0.267). Am I missing something obvious?

[santosh_bittu]

Hello Charles,

With reference to your post, if this AP is being managed by the ZD, you can view the AP's settings by looking under Configure > AP > Select the AP with the issue > Edit.
Here you have the 2.4 Radio setting and 5 G Radio setting, you have the option here to check if the WLAN broadcast is turned on or off.

Also you can look under Monitor > AP's > Click on the MAC of the problematic AP > Here on the AP page, you should have WLAN as one of the parameter and can check if the WLAN is deployed on the 2.4 G radio or not.

I also recommend that you open a support ticket and send the Support info file of the AP for us to check if there are any issues with the AP.

Hope this helps.

Cheers
Santosh

[charlesspivey]

I know it sounds crazy, but the 2.4ghz options aren't there. (see image) when I click edit, it doesn't have 2.4ghz section of options the way the others do.

[primoz_marinsek]

This is the Configure :: APs page.@Bittu instructed you to open the Monitor :: APs page and click on the MAC address of the AP in question

[monnat_systems]

Hello Charles Spivey,

its a potential hardware issue. See if hard resetting the device corrects the issue or not. One of our community member reported similar one and resetting it corrected it. Give it a shot.

Hope it helps.