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zauti

mohd_zauti_mohd
New Contributor II
Unable to factory reset
9 REPLIES 9

sanjay_kumar
Contributor III
Hi Mohd,

Which product are you trying to reset and what is the step you are following?

carlos_nitsch_g
New Contributor II
An Índole R300 push the reset Burton for 6 minutes and then release

mohd_zauti_mohd
New Contributor II
Sorry, i accidentally pressed save.
I have R500 and VSZ 3.4.1.0.208.
The right firmware in order for the AP to work with the VSZ is 3.4.1.0.329. However, i mistakenly update firmware which i believe to be Unleshed ( firmware R500_200.6.10.1.312.bl7).

I have pressed the reset button for 20 seconds but the AP still broadcast configure.meXXXX and i can't access to unleshed.ruckus.com or https://192.168.0.1.

is there any other way to reset the AP?.
If possible can show me which download file for the firmware 3.4.1.0.329.

thank you



Hi Mohd,

AP does not broadcast the configure.me SSID always, it only broadcast it when you are configuring the master AP in the network. The moment you will get done with the configuration of the unleashed setup then you will not get any configure me SSID.

Since you have done the factory reset, the AP is in setup mode.

You can access the AP by connecting the AP to the Configure.me SSID and access unleashed.ruckuswireless.com. Or connect through the LAN and access 192.168.2.1.

The whole process is mentioned on the below link.
https://support.ruckuswireless.com/articles/000005193
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