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macbook can't connect to WiFi6.

Hiro
New Contributor II

Hello everyone.
Your advice has always helped me.

I have one question this time.

On some macbook pro, I am having a problem connecting to the WiFi6 environment on the R650.

Other models that only support up to 11g/n or 11ac are also able to connect to this AP.

Is there a problem with the model?
Please let me know if you know anything about this.

Thanks.

1 ACCEPTED SOLUTION

Parik_MN
Internal Employee

Hello @Hiro

Could you please confirm the controller type and version you are managing R650s on? Along with that please confirm if you have tried Driver upgrade on MAC Books. 

Apple has recently announced a known bug with M1/M2 Chipsets, which affects the performance and client connectivity. Please refer below article for more info on the same.

https://support.ruckuswireless.com/articles/000013963

If above suggestions doesn't work, please feel free to report a case with Support Team for further investigation.

Regards,

Parik 

 

View solution in original post

1 REPLY 1

Parik_MN
Internal Employee

Hello @Hiro

Could you please confirm the controller type and version you are managing R650s on? Along with that please confirm if you have tried Driver upgrade on MAC Books. 

Apple has recently announced a known bug with M1/M2 Chipsets, which affects the performance and client connectivity. Please refer below article for more info on the same.

https://support.ruckuswireless.com/articles/000013963

If above suggestions doesn't work, please feel free to report a case with Support Team for further investigation.

Regards,

Parik 

 

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