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i have question about H320 log

sungjin_park
New Contributor III

Hi

I have question about H320 log

this H320 is standalone AP

Not setting scg ip

rkscli: 
rkscli: get scg

------ SCG Information ------
SCG Service is enabled.
AP is not managed by SCG.
State: CONN_GET_ADDR_STATE
Server List: Not found
No SSH tunnel exists
Failover List: Not found
Failover Max Retry: 2
DHCP Opt43 Code: 6
Server List from DHCP (Opt43/Opt52): Not found
SCG default URL: RuckusController
SCG config|heartbeat intervals: 30|30
SCG gwloss|serverloss timeouts: 1800|7200
Controller Cert Validation : disable
-----------------------------

below logs very offen generate

My client says sometime can't use WiFi 

Feb  8 01:10:00 RuckusAP daemon.err cubic[928]: apcfg_general_get_wan_ipv6:1119 Get IP error. stop rsm config get/set, please check the config key and value 
Feb  8 01:10:00 RuckusAP daemon.err cubic[928]: wrap_getaddrinfo:1184 Address [RuckusController] is invalid address.[-258: Unknown error].  
Feb  8 01:10:00 RuckusAP daemon.err cubic[928]: resolve_addrinfo:1219 wrap_getaddrinfo with addr [RuckusController] returns fail.  
Feb  8 01:10:00 RuckusAP daemon.err cubic[928]: curl_https_request:1327 resolve address[RuckusController] fail. 

Feb  8 01:06:53 RuckusAP daemon.err cubic[928]: apcfg_general_get_wan_ipv6:1119 Get IP error. stop rsm config get/set, please check the config key and value 
Feb  8 01:06:53 RuckusAP daemon.err cubic[928]: wrap_getaddrinfo:1184 Address [RuckusController] is invalid address.[-258: Unknown error].  
Feb  8 01:06:53 RuckusAP daemon.err cubic[928]: resolve_addrinfo:1219 wrap_getaddrinfo with addr [RuckusController] returns fail.  
Feb  8 01:06:53 RuckusAP daemon.err cubic[928]: curl_https_request:1327 resolve address[RuckusController] fail.  
Feb  8 01:06:58 RuckusAP daemon.err cubic[928]: apcfg_general_get_wan_ipv6:1119 Get IP error. stop rsm config get/set, please check the config key and value 
Feb  8 01:06:58 RuckusAP daemon.err cubic[928]: wrap_getaddrinfo:1184 Address [RuckusController] is invalid address.[-258: Unknown error].  
Feb  8 01:06:58 RuckusAP daemon.err cubic[928]: resolve_addrinfo:1219 wrap_getaddrinfo with addr [RuckusController] returns fail.  
Feb  8 01:06:58 RuckusAP daemon.err cubic[928]: curl_https_request:1327 resolve address[RuckusController] fail.  
Feb  8 01:07:03 RuckusAP daemon.err cubic[928]: apcfg_general_get_wan_ipv6:1119 Get IP error. stop rsm config get/set, please check the config key and value 
Feb  8 01:07:04 RuckusAP daemon.err cubic[928]: wrap_getaddrinfo:1184 Address [RuckusController] is invalid address.[-258: Unknown error].  

1 REPLY 1

syamantakomer
Moderator
Moderator

Hi,

It seems IP is not set on this AP.

Please run below commands.

set scg ip xxx.xxx.xxx.xxx (where x.x.x.x is the IP address of the controller)

If AP still not connecting to controller, enable below debug and then check the syslogs.

set scg syslog 0xFFF8

get syslog log

This should give you more info about why AP is unable to connect to vSZ.

Regards,
Syamantak Omer
Official Rep | Staff TSE | CWNA | CCNA | RASZA | RICXI