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Troubleshooting an AP

New Contributor III

Hi everyone - I'm going to open up a support ticket on this, but thought I would poke around a bit myself first.  Basically the problem is that I have an AP that needs to be rebooted once or twice a day.  The AP, an R710, is in our school library.  Users have excellent signal, but the network just goes wonky.  Pinging internal or external devices times out, comes back for a bit, huge response times.  Reboot the AP and all is well.  I checked the switch that the AP is plugged into for any port errors, but no problems there.

Any tips on what to use to troubleshoot?  Going to fire up Wireshark when this happens next time, but was also wondering about interference, etc.  The AP is mounted very close to cell phone towers on our roof, but I've read that this shouldn't be a problem or would always be a problem.



Contributor II

Hi there,

Would there happen to be any microwave ovens nearby?

New Contributor III

There is, but it's not in use when this happens necessarily

New Contributor III


how are you managing this R710?  ZD or vSZ?

Sorry, ZD3000 with latest OS.  I have a total of 66 APs