The case has been opened with contact name as Hannes Mulla
and preferred contact method as email so the case engineer has been following up on the case through email to firstname.lastname@example.org
. Till now there has been no response to the engineer and hence case is in "customer pending". Please call support (https://support.ruckuswireless.com/contact-us
) and mention the case number 00916556 or if the case has been opened with your account you can access the case and update through https://support.ruckuswireless.com//cases/00916556
or please confirm that you would require a call back on +372 650 9381 and need email to be added as email@example.com
The engineer would require support log of the AP's that are rebooting along with the controller debug log.