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Unleashed T710 randomly reboots

nir_lazar
New Contributor II
Hello, All

I build up a 5 T710 Unleashed infrastructure.
all connected through industrial POE switch.
no meshing. all wired up with CAT7 wire 25m long. no reboots upon idle use. only rebooting upon high peaking use (170-180 clients).
no power failures i'm using special UPSs i’ve build.
Fortigate 300E Router (DHCP 512 addresses)
1/1Gbps fiber internet
Latest FW installed: 200.7.10.102.64

channel fly - ON.
Temporarily block wireless clients with repeated authentication failures for - ON
Application Control - ON

I have 5 WLANs most are limited for clients speed.
no rules at all.

i get this on system’s log:
stamgr: stamgr_update_reboot_info():AP reboot detail:APMgr, Receives Reset command from Unleashed Master in Run state by VAP config is out of sync

please Help
7 REPLIES 7

kim_yang_eqvfjk
New Contributor
it's more likely power issue when with a lot of clients and traffic, as T710 need connect supported 802.3at PoE mode switch, if power is not enough for 4x4 traffic stream, it will reboot.
so pls save a debuginfo attached here if the issue happen again, we can analyse the reboot reason.

thanks
kim

nir_lazar
New Contributor II
https://1drv.ms/u/s!Ar-7UYxNhXFg5T6r03oWa98dyoQX
hi Kim

I'm Working with Industrial IGS-504HPT PoE switch. i can see there is no power load or fail. this was my first thing to look for.
after a long night with tech support we decided to downgrade the FW (from 200.7) to 200.6 as they say its more stable. hopfully this would solv this issue (fingers crossed).
if it will reboot again ill add more switchs and try to lower the load.

attached the debug file for inspection.

thanks

kim_yang_eqvfjk
New Contributor

  May 13 17:49:31 Ruckus-Unleashed-dComm stamgr: stamgr_lwapp_upd_pcy_timeout(): handle=16252 ,retry_count = 4 ,re-transmit pcy_id:1, intl_id=0, type=1,op=2  exceed 3 times ,reset ap:f0:3e:90:19:6a:20

Image_ images_messages_5f91c44e135b77e247a13aeb_a1291b556c1267b4905f90327e4ef4ed_RackMultipart20190514351261ib7-961507f1-749a-46e4-883a-b270dc3b014b-1945552078.png1557816603Image_ images_messages_5f91c44e135b77e247a13aeb_04e34ab16c56d8915fb573326b64f6d5_RackMultipart201905142675641a6-c41e049e-ee38-49a3-8013-8d8794e31af1-1387153693.png1557816613


Hi Kim

maybe its good to know the random reboots timeframe

Sunday 12/5
15:15-15-32
16:28-16-53
18:15-18-25

Monday 13/5
12:39-13:47
15:07-15:42
17:28-19:01

all debug components are enabled.
as i mentioned before, i downgraded the FW to 200.6.