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Unleashed Firmware Upgrade option frozen (200.7.10.202.94)

stuart_lord
New Contributor II
Hi, I'm trying to update the firmware on my unleashed network, however when i go to the upgrade page the screen just hangs as per image below.  the button is non-responsive.  All the devices are on the same firmware version (200.7.10.202.94).  I've tried shutting all the devices down at the same time and then powering them back on, but still have the same problem.  Can anyone advise how to get these updated.  
Image_ images_messages_6152e41c352c2350ea691bb5_c901693b6ce82d14f1389fdc6f437482_Screenshot20210928103810-f6371c42-a6c5-46d9-b99e-4b05081ecf39-691874536.jpg

Also, if i go to System - System Info and try to add a Name and generate the Unleashed ID i can't do it.  No name, system version or unleashed id is shown.  maybe it's linked to the above problem?

1 ACCEPTED SOLUTION

stuart_lord
New Contributor II

Ok, after saying the above about the page only working in Edge, I thought I would just try to use internet explorer to see how that works and wouldn't you know it, the upgrade option is available now!  it seems this version isn't compatible with Edge or Chrome browsers.

Image_ images_messages_61572486c2e84d68c74a0adc_105ba3f3d0e81f529609fc558f1b1f40_Screenshot20211001160423-116d4fd7-27ea-4ea5-b5aa-4afe17b4b635-149368448.jpg

View solution in original post

7 REPLIES 7

stuart_lord
New Contributor II

Ok, after saying the above about the page only working in Edge, I thought I would just try to use internet explorer to see how that works and wouldn't you know it, the upgrade option is available now!  it seems this version isn't compatible with Edge or Chrome browsers.

Image_ images_messages_61572486c2e84d68c74a0adc_105ba3f3d0e81f529609fc558f1b1f40_Screenshot20211001160423-116d4fd7-27ea-4ea5-b5aa-4afe17b4b635-149368448.jpg

As an update, once i was using internet explorer to access the system the firmware upgrade went through fine for me.

syamantakomer
Community Admin
Community Admin

I will get this tested out and will also check if there is any known issue.


Syamantak Omer
Sr.Staff TSE | CWNA | CCNA | RCWA | RASZA | RICXI
RUCKUS Networks, CommScope!
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