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The indoor R510 APs reboot from time to time giving the error message "AP lost SCG more than 7200 seconds "

lefhoko_radisak
New Contributor III

‎08-28-2018 11:59 PM

The indoor R510 APs reboot from time to time giving the error message "AP lost SCG more than 7200 seconds ". APs are managed by a Virtual Smartzone Essentials, 3.6 version. Have someone experienced this error before and what is the solution to this?
6 REPLIES 6

lefhoko_radisak
New Contributor III

‎08-30-2018 01:50 AM

@Sandeep Gupta, the controller is in the cloud but sometimes all the APs are just working fine, at times when i log in to the controller i find that some of them down only to be up after some time 
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sunny_gupta
Contributor II

‎08-30-2018 04:48 AM

Ok so, if everything continues to function normally and the controller is accessible you would need to perform some deeper troubleshooting to determine root problem.  Best to call TAC.

In the mean time, you could increase the timer so this does not happen so frequently since there is no impact to user experience.
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