Some of the R700 event logs are not visible.

[Hiro]

Hello everyone. 
I would like to know if anyone knows anything about this.

I am currently managing a zone with an R700 registered to vSZ-H.
I recently updated the controller firmware as follows.

5.2.2.0.317 -> 5.2.2.0.1563

At that time, the R700 with AP firmware 5.1.1.0.624 no longer kept event logs regarding client connections.
I then updated the AP firmware on the R700 to 3.6.2.0.795, but this did not improve the situation.

I can see logs such as AP config updates and reboots.

I can connect to the AP and control it from the controller, so there is no urgent need to take action, but it is inconvenient as it is.

Any tips would be appreciated.
Thanks again.

[sanjay_kumar · Accepted solution]

Hi @Hiro 
So post upgrading from 5.2.2.0.317 -> 5.2.2.0.1563, you are not seeing the events for client connection and disconnection?
If yes, this is not an usual behavior since there is no changes with regards to the Event logs parameters.

Under Events & Alarms >> Events >> Events Tab >> I hope there is no "Filter ON" is selected>>

Under Events & Alarms >> Events >> Events Management >> Events >> Search for key word "client" and make sure "DB Persistence" is selected,
Can you share the screen show of this.

[Hiro]

Hi Sanjay, thanks for the tip.

I checked with this controller and DB Persistence is not checked.
Would this be improved by adding this check?

If so, I have a concern.
Similarly in another R650 zone I am creating, DB Persistence in Crient is turned off, but that one is getting event logs.
I would like to know the reason for this.

Thank you in advance.

[sanjay_kumar]

Hi @Hiro 
DB Persistance parameters should be enabled for the respective event logs in order for the SZ\vSZ to display the events. But PLEASE MAKE SURE TO ENABLE THE RELEVENT PARAMETERS ONLY.

If you need any assistance, please feel free to contact our support so that they can assist you further on this.