Ruckus Unleashed R510's constant heartbeat loss

[amar_farooqi]

I moved into a new construction home about 6 months ago (amazon smart home) that came with three Ruckus AP's. I am experiencing heartbeat loss about every hour. It becomes difficult to work. I have been on the phone with ruckus customer support for months trying to figure out the heartbeat loss issue and i have gotten no where. We replaced the switch and that has not helped. We have updated the firmware. We have ran tests for over 24 hours. Have gotten no where and I still have constant heartbeat loss issue.

Can anyone help how we can have a steady wireless connection without our wifi disconnecting every hour? This issue is driving me insane.

[hayward_kong]

Ok here's the thing.. have you tried going back to unleashed 200.6.10.1.312??? note doing this will reset all settings.. and you can not import later settings from newer firmware.

[hayward_kong]

how many times a day do you lose a heartbeat? I noticed I've been losing it twice a day.

[amar_farooqi]

MULTIPLE TIMES! its annoying and i am doing stuff for work and it disconnects. Probably once every hour. 

[pieter_schepens]

Have you tried a factory reset of the AP's? I also experienced heartbeat loss, kernel panic, reboots, ... and tried upgrading, downgrading, ... Nothing helped, until I did a factory reset on an AP: problems gone. Worth trying on one AP and observing how that plays out.

[amar_farooqi]

Yes i did do a factory reset. Same problems.