Ruckus R730 - what happened to supporting their product?

[nick_s]

I just purchased a used ruckus R730 after not doing my homework only to find out it doesn't support ruckus unleasehed.  On top of that, they want me to be a premium support user to download the latest solo firmware (Solo Access Point 114.0.0.0.6565)?

What gives? I thought that Ruckus products were supposed to be well supported?  My R720 has unleashed, why not the R730 that I just paid $700 used for? Can we at least get the latest version of the far inferior Solo firmware to the public.  Obviously we have already spent money on the AP, why do we need to purchase "premium support" when you could just stand behind your products from the get go.

[Anye02]

True, unless you use putty and upgrade it to think it’s a R850 which than you can use the R730 only for unleashed controller since the system thinks it’s R850 but don’t upgrade past 200.14.6.1.203 if you decide to do so. I did and won’t go back, here’s the guide;
https://ms264556.net/ruckus/R730Unleashed

[nick_s]

Yes a R730 and even my R720 are likely "overkill" for my house, but I was tired of having constant connection and roaming issues with my Asus mesh setup.  The reason I am upgrading from my R720 is because of the lack of AX support.  Regardless of the opinion as to what is overkill, it would be nice to have continued support of this "high end" product.  Can we normal users at least get the latest version of the solo firmware if you guys won't support unleashed? 

[sunny_gupta]

@nick_s yes!  I posted the link above.  You should be able to download it with a ruckus support portal login.

[nick_s]

Sorry, I should have asked, is there any way to download this without being a premium support user?  It would be nice to have the vulnerability fixes the newer solo firmware contains. 

[nick_s]

"That file is only available to Premium Support users. "