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Ruckus Indoor AP R610 R510 R650 etc. have some problem with Apple M1 mac

jason_hsu
New Contributor

I'm M1 Air users, and while using WiFi connection my air will disconnect randomly.
I have 2 workspace , one space have lots of APs (R610)
in this case my air will disconnect randomly.

another space only have 1 AP, but did not occur disconnect.

Anyone have simliar problem?

1 ACCEPTED SOLUTION

lennart_kramer
New Contributor

Hello,
we currently have a similar problem with a customer.
All of the customer's Apple devices (iPhone, MacBook Pro, iMac) are having problems connecting to the Ruckus R650 Unleashed access points.
The connection is always interrupted and the iMacs / Macbooks are then reconnected but no IP is obtained. It only helps to deactivate and reactivate the WLAN on the client. 

Regards

Lennart Kramer

View solution in original post

12 REPLIES 12

jason_hsu
New Contributor

We use

Virtual Smart Zone: 5.2.2.0.317 AP:R610

All the random disconnect devices is M1.

The wifi RSSI is between -40 ~ -55

lennart_kramer
New Contributor

Hello,
we currently have a similar problem with a customer.
All of the customer's Apple devices (iPhone, MacBook Pro, iMac) are having problems connecting to the Ruckus R650 Unleashed access points.
The connection is always interrupted and the iMacs / Macbooks are then reconnected but no IP is obtained. It only helps to deactivate and reactivate the WLAN on the client. 

Regards

Lennart Kramer

nick_siryk
New Contributor

Seeing the same issue with iPhones and Mac laptops. I updated my R750 recently to the latest firmware and started seeing these issues. Going to revert. 

jose_eduardo_cr
New Contributor
I have the same problem with Macbook Pro 2020 M1. I have ZD1205 and R610 

nilesh_kahar
New Contributor III

Has this been sorted? we also are observing issues with R650 with vSZ, AP firmware 5.2.1.0.698.