We've had this system for a few years and it went out. Can't connect to the networks we set up. This has happened once before and ruckus helped set up remotely a couple years back but reaching them by phone has been nearly impossible.
Cannot access admin interface via app nor url so cannot check or change settings.
all status lights on ICX are green.
on both AP :
using spectrum- spectrum routers working fine and we've been using as a backup.
wondering how to go about reconfiguring the system to reconnect?
Are these two APs associated with one controller? from what you mention there is no way to enter via app or administration interface, what kind of WLANs do you have? 802.1X authentication or just WPA2, in any case, it would be necessary to reconfigure ...