Ruckus AP R500 with 104.0.0.0.1347 and ZD3050 with 9.8.3.0 Build 58

[marius_negrea]

We have a ZD3050 with firmware 9.8.3.0 build 58 and recently purchased 40 R500 AP's with firmware 104.0.0.0.1347 but the AP's are refusing the firmware downgrade. Any idea on how to create a working situation? Upgrading the ZD is not an option since we still have more the 150 7962 AP's...

[fabian_garzon_b]

Marius,


If you need to remain in that version because of the 7962 Aps, you must downgrade the R500 APs to previous standalone version, 


Here is the link to download the firmware:

https://support.ruckuswireless.com/software/793-standalone-ap-software-9-8-3-0-14-all-aps


After the downgrade, you will be able to manage the R500 Aps in ZD controller with the mentioned version.

Regards,


FABIAN GARZON
Principal Technical Support Engineer

[abilash_pr]

Hi Marius,

Please upgrade one of the AP with 100.x firmware and try to connect them with ZD, else enable FTP server on ZD and download 9.8 firmware for R500 from ZD and update the AP, now the AP should connect to ZD with 9.8 firmware.

If you still find issue Please contact support.

Thank you,
Regards
Abilash PR.

[marius_negrea]

Hi, thanks for the quick response...
I have downloaded the firmware 9.8.3.0 build 14 specifically for R500, the firmware copied to a laptop, the laptop configured with 192.168.0.10 and AP with utp connected to this very laptop. In the browser the AP addressed on 192.168.0.1 and the firmware upgrade started, however after finishing the upgrade the AP reports "Great. I'm all done" but still 104.xxxx firmware is present and not the expected 9.8 firmware!!!!

[abilash_pr]

Hi Marius,

Please ssh into the AP, and run command "fw show all" please check if 9.8.3 been updated to one of it's boot memory. If it has, please try to update again.

Please run comman "set director ip " and "reboot".

Please paste output of "fw show all" and "get log syslog" below if issue persists.

Regards,
Abilash PR