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Roaming not working on one out of 20 AP

New Contributor
We recently had a new wireless system Ruckus install by our I.T specialist using Zone Director - Radius authentication for roaming around the premised of all the 15x R610 AP.  One of the AP fail to roam, causing WIFI signal lost completed to the device such as mobile phone or Windows laptop.

Our I.T provider still looking into this matter as they cannot see what wrong with it.
We ourself don't have access to the controller and AP's setting.  We can only physically see the light status been the same as other, like power, CTL, 2.4Ghz and 5Ghz.

Can anyone offer an advise or experience similar issue.  So that we can past this information to the I.T provider to check.