02-21-2024 02:17 AM - edited 02-21-2024 02:18 AM
I have two R650s and one R770 with a dedicated 2.4 GHz IoT WLAN. I have two Ring Chime devices which literally don't stay connected for more than 1 minute. In the Ruckus One console I see:
Disassociated because sending STA is leaving (or has left) BSS (reason code 8 )
2.4 GHz has background scanning on, and using cloud RRM. All other 2.4 GHz devices stay connected. I've factory reset the Chimes' and re-added to the network without success. Load balancing/band balancing is NOT enabled.
Any ideas? Probably crappy Ring firmware I know....but I'm stuck with the devices right now. Interestingly the Ring doorbell camera does NOT have this issue.
03-22-2024 11:48 AM
Hi @Rucky860,
RUCKUS One also provides the client connection failure information under Analytics.
Go to Clients/ Wireless/ Clients List/ >> Select the Impacted Client MAC from the list >> Click on "Troubleshoot" Tab >> Check for discussion from the right side pan. A discussion or failed connection will show more details like why it got disconnected or why it was failed to connect.