RUCKUS R510 not getting power

[vimalasree16]

I am not getting WIFI from my Ruckus R510 access points, i have troubleshooted with the truning off/on the power and cables and even removed from ceiling and tried with the all  options. Now i am experiencing that my access points are not powering up. What are my options. Please advise.

Thank you,

[vimalasree16]

I have added the photo what lights were on @Vásquez_Fer 

[Vásquez_Fer]

Hi @vimalasree16 

Thanks for the update ! 

1-Seems to be that both lights are green 

2-That orange cable where it goes ? if that cable goes to the Router ( ISP ) please move it to one of the twelve ports available in the 'middle part'

3-Seems that you switch may present some PoE issue (power over Ethernet) Please connect directly to your ISP Router ( local router ) 

To solve this you must access the command line of the Switch and do some diagnostics

4-For this we must locate the IP address (this is a logical address assigned by your local router (ISP) to the switch) I will leave a quick guide: 

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

5-After that we must remotely access to device, I leave a guide on how to access to the switch

Here is a quick guide how to access via CLI of the devices 

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access to the Command line should look like this 

ICX7150-C12 Switch>

6-Write the following commands:

Note: Hit Enter to accept each command:

ICX7150-C12 Switch>enable
ICX7150-C12 Switch#show version
ICX7150-C12 Switch#show inline power
ICX7150-C12 Switch#show inline power detail

Copy and paste the results on the chat (here) 

If you cannot access via IP we can access physical using a console cable 

7-How to console in the ICX-7150-C12p

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are log in via console go to the Step '6'

Best Regards 

Fernando Vasquez 

[vimalasree16]

I am having Apple Mac book M1 machine. So i cant able to connect it

[Parik_MN]

Hello @vimalasree16, 

You should use adapter compatible with M1 MAC to make use of Ethernet/Console interface.

Regards,

Parik

[jazzyrj1]

I'm having issues now with my R510 unit that was installed by Amazon back in 2019, and I don't have any documentation or a number to call to have assistance.