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R750 firmware drops 2.4Ghz IoT devices

New Contributor III

Upgraded vSZ to and 3*R750 + 3 *R850 to firmware

One specific IoT device based on an ESP32 drops offline from a 2.4Ghz network after 5 minutes due to 'inactivity' even though its constantly transmitting temperature and pressure data observable in both Wireshark and client devices.

Reverting to firmware prevents the issue from occurring. What information is needed to raise a ticket here? 


RUCKUS Team Member

Hello b8.

Raise the ticket with this information in the description, also download the support log from one AP two times. One with the IoT devices connected and other soon after they are disconnected. Then attach both support log in the case.

Here is the procedure to download the support log:


Bruno Andrade | Principal TSE Bulldog Americas | RCNA | CWNA | CWDP
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