R730 negotiating 100M no matter what I do

[ray_phillips_73]

I've got a brand new batch of about 20 R730 APs. They're all connected to Cisco 2960X PoE+ Switchgear. 

I don't know if I have a power issue or LLDP issue. but all of them running any version of the firmware with or without a controller etc. 

They all are negotiating 100Mb max and I can't even set the speed to 100 through the CMD. 


Haaaaaaalp!!

[andrew_giancol1]

Perhaps pull the easiest / most accessible AP down and test all cables, keystones, and patches. if the cables/keystones are all punched down correctly, then I would bench your R730, and see if the problem re-appears when it's not at the end of the cable run. Ruckus has been known to run bad batches of APs (ZF7982 V1 board for example).

[andrew_giancol1]

You could also flip that order, pull down the AP and test it off the drop, just the AP a patch cable, and switch to see if it continues to negotiate at 100m.

[ray_phillips_73]

That's where I was headed as well, we're going to do that as well as a uPoE enabled injector once we're done with that cause I'm suspect of the power requirements still too. 

[syamantakomer]

I would suggest doing all the troubleshooting with just one R730.

1- Plug the R730 to the same port and same cable used for another AP which is already working on 1000/Full.
2- Power up AP using POE injector or power adapter and connect directly with a laptop (please verify the cable by connecting your laptop directly to the same switch port for 1000/Full).
3- If it is even failing with a verified 4 pair cable and using POE injector and power adapter, please take a fresh capture and open a support case with this information.

Regards,
Syamantak Omer

[bihder_goh]

Hi Ray, in the end how you solve the problem ?